Privacy Policy

Who we are

RepoLens (“we”, “us”) is a property-information service operated by Tunelo, based in South Africa. We aggregate publicly published sale-in-execution notices from the South African Government Gazette and bank repossession feeds. You can reach us at hello@repolens.co.za.

What we collect

• Analytics data: if you consent to analytics cookies, we use Google Analytics 4 to understand aggregate usage (pages viewed, approximate region, device type, referral source). IP addresses are anonymised. We do not use this data to identify you personally.
• Advertising measurement (Meta): we advertise RepoLens on Facebook and Instagram. If you consent to cookies, Meta’s pixel records your visits and an alert signup so we can see which ads work. If you arrive from one of our Facebook or Instagram ads and sign up for alerts, our server also tells Meta about that signup, whether or not you accepted cookies, by sending a hashed (scrambled) copy of your email address, your IP address, your browser type, the page you signed up on and the ad’s click reference. Meta uses these to match the signup to the ad. We send nothing to Meta about visitors who did not come from a Meta ad. You can object to this at any time (see Your rights below).
• How you arrived: when you first visit, we note the campaign tags on the link you followed and the site that referred you, and save them with your alert subscription so we know which pages and campaigns bring readers.
• Using our app: when you sign in to the RepoLens app on iPhone or Android, we note with your email address which kind of phone you use and when you first and last used the app, so we know how many readers use the app and whether it leads to subscriptions. We do not record your location or what you look at in the app.
• Links in our alert emails: each link in your alert email carries a code for your alert, so when you open a listing from it we know which alert the visit came from. We use this to see which readers find the alerts useful and to stop sending to people who never use them. We do not track whether you open the email itself, and you can unsubscribe at any time from the link in every email.
• Server logs: like any website, our hosting records standard request logs (IP address, timestamp, page requested, user-agent) for security and reliability. These are retained for a limited period and not used to build profiles of you.
• Things you send us: if you email or WhatsApp us, we keep that correspondence to respond to you.

When you use the search box we keep what you typed, with ID numbers, phone numbers and email addresses removed first, together with the filters it was read as, how many results it returned and which result you opened. We do not keep your IP address or a browser identifier with it. If you arrived from one of our emails, the search is linked to your subscription. We use this to improve the search, and delete it after 12 months.

Consent & cookies

Analytics cookies are only set after you accept them via our consent banner. Until then, analytics runs in a restricted, cookieless mode (Google Consent Mode). You can decline, and you can clear your choice at any time by clearing this site’s data in your browser. See our Cookie Policy for the full list.

Sharing

We do not sell your personal information. Analytics data is processed by Google as our processor. Advertising measurement data is shared with Meta Platforms, as described under What we collect, and only for visitors who arrived from our Facebook or Instagram ads. Search box text, with ID numbers, phone numbers and email addresses removed first, is sent to our AI provider, Anthropic, to read it into search filters. It is not used to train their models. If you search or ask by voice, the recording is sent to RepoLens and turned into text by Google Cloud Speech-to-Text. RepoLens does not keep the recording; the words are handled like typed search text, as described above. Google does not use the recording to train its models (data logging is off). We are not affiliated with any bank, attorney, bond originator, or financial services provider, contact details shown on listings belong to the relevant sheriff or attorney as published in the Gazette.

Your rights (POPIA)

Under the Protection of Personal Information Act, you may request access to, correction of, or deletion of personal information we hold about you, and you may object to certain processing. To exercise these rights, email hello@repolens.co.za. If you are unsatisfied, you may lodge a complaint with the Information Regulator of South Africa.

Changes

We may update this policy as the service evolves. The “last updated” date above reflects the current version.